Archive for the 'Tech, Game, MCE' Category

Garmin 920

May 01, 2008 in Tech, Game, MCE, griffon

Yeah so no pictures yet, been busy with house stuff.

I did get a new toy the other day off of craigslist on the cheap, factory sealed. The guy had a pretty good story as to why he had it, so I’m telling myself it didn’t just fall of the back of a truck (they got a couple at cost then didn’t need them etc, meh, maybe).
It wasn’t that much cheaper then Amazon actually (a bit) but I could get it first thing in the morning and I really needed it to go find some place in Los Altos (charise needed her hybrid with the integrated one), so I’m calling it a win.

tomtom 920

I have some mixed feelings on the unit over all, but it dose seem to be fairly solid for point A to point B type stuff and that is always critical detail and surprisingly not all companies get that little detail right :p. So here is a brief man on the street feature/impression type review as I discovered them.

Note the page breaks on the full article page. I’ll see if I can get a picture of my UI from it.

Netgear SC101 Storage center and why not to buy one

Dec 06, 2006 in General, Tech, Game, MCE

To make a long story short I bought a Netgear SC101 SAN, added two seagate 300gig drives to it and and told to mirror them for redundancy. I should have done more research this being a SAN rather then a more convention NAS dose not allow UNC connections and requires some proprietary software, you also can’t just mount drive should you have problems.

I have had some problems. It ate a ton o my data, including the thanks giving pictures. Poof, gone. You try to do the right thing and have a backup system but when your back redundant data protection system is the source of the failure… well it’s little disappointing. I have been working with Netgear tech support, they keep giving me things to try (VERY SLOWLY I MIGHT ADD :( ) and they keep not working. No root cause analysis or explanation of multiple solution scenarios of course. They might be right to say most people just wouldn’t care but I want to know if this is a fundamental problem with the device and if I should fire the dam thing and just suck it up and get something new.

 Anyway, I since the Netgear solutions are not getting my pictures back I was at least able to go back to the compactflash card that I used for thanks giving and run a regular disk recovery program against it to get some, if not all, of the pictures back. I have to clean things up a bit and then they really will be up in a day or so.

Hole thing has been a total drag, it’s my own fault I should have backed out when I understood what the box really was. I am just simple not a fan of SAN technology at work either. I tend to think of net apps and other NAS type devices as just being so much easier to deal with in case exactly this type of problem.

Tivo dead? MCE? MythTV? DVR hell and what comes next

Nov 10, 2006 in General, Tech, Game, MCE

I’m a bit sick and just sitting here drooling on my keyboard, sounds like a good time for a long ramble.

 

Ok, so I’m going to make a bold statement here. MS Vista MCE is the future and it’s pretty bright short term (5 years). Long term MS will screw us all over because they, much like Tivo,  rather be in bed with other big companies (particularly those sexy Hollywood and Madison avenue types) then us the customer, but for a while they will be the only way to go for most folks in a world where all the choices suck and where the man is constantly trying to take control away from us the consumer…

 

So, my first big outlay was like $650 for a Replay 4040, that was a great box with a great community and tons of cool hacks. Tivo has not and never will catch up to some the features Replay had (and not just the controversial sharing and commercial skip). But it lacked integration and having to redirect single was just no good once I got a Direct TV setup, I could tell the quality loss (this was before they started gutting their signals) and it didn’t support HD. I got good millage from replay, and I’m emotionally attached enough to the box that I never managed to get it up on ebay back when it would have had some value, ah well.

Then I bought the HD Tivo for direct TV for our main living room, it was 1k, which seemed insane to me but next to the 3k I had just spent on the new HD TV…I decided I could cope. Man, boy did I think that box sucked ass next to the replay. Yeah it had a few nice software features, but it was so fucking slow I almost ground my teeth down to nubs on resorting the priority list. A little research showed this plagues most Tivo boxes, it’s just bad code. The pictures was fantastic though, and it never once failed to do what it was supposed to do, and there where no space management issues. Never once failed, I can’t say that about any other box.

 

In tandem with HD Tivo I built and tore down a series of different computer based systesm. MCE, MythTV, Freevo, yahooTV (bleh), and a couple others. I haven’t tried sage TV since they wanted money up front from me… and after spending around 2500 between a mini ATX system the replay and the HD tivo over time… I had sworn no more upfront costs for proprietary systems.

My goal was for central movie picking for my two year old as well as central music and picture management, and few other requirements.

 

Anyway all the systems worked pretty well but most where really not wife test worthy for one reason or another. Without cable card support and limited OTA HD they couldn’t really be more then an auxiliary system. The two I kept coming back to mess with where mythtv and MCE 2005. Myth has a lot of features I liked a lot but it was a pain in the ass to troubleshoot and had really limited driver support (I’m primarily a windows admin type guy, I can do Linux fine but I don’t enjoy it for hobby stuff). There are a lot of unrefined elements to MythTV but the real issue with Myth was I was never going to get HD from a proprietary pipe from it, the writing was clear pretty on that. No cable card certification possible, and no way in hell any sat provider, who are even more draconian would let it happen. This made for tuff argument to continue to put time and hardware into. Both MCE and Myth work well with my USB OTA digital tuner and I can pump non digital cable through a PVR250 capture card with meh results… but at the end the day that just makes for a auxiliary system and a toaster enough approach for us.

 

The MCE UI is more refined, slicker, and adding application and modules is (at least for me) a lot less burdensome. It also seems to meat with a generally higher Wife Approval Factor (WAF). It works with extenders, including HD support through the 360. The whole MCE thing a bit more plug and play.

MythTV has some better, more replay like, features. Commercial skip, auto magic encoding for archiving, can be setup to work directly with bit torrent (talk about needing to setup QOS on my gateway, ouch), and list can go on and on but all of it is in a ruff state and often not super friendly. You can make any computer an extender to MythTv (but HD streaming still requires some oomph), and getting remotes to work and dabbling with cheap laptops that might or might not wake up etc… well it was all a bit of a headache and the WAF was low even though each success was pretty satisfying when it clicked for me.

 

At some point I got really tired of some things Direct TV was doing. they never patched (well just very recently now) their HD Tivo. No bug fixes no new features like folders that the stand alone Tivo had forever, we are talking years of them dragging their feet. I know Direct Tv was just trying to have a power play with Tivo and has pretty much cut the major ties with them now, but to put the customer in the middle like that was fucked up.

Frankly at some point Direct TV seemed to have gone a bit insane to me. They started acting like some lowbrow mafia organization trying to extort money from anyone who ever bought a loopback system that could be used to decrypt security cards (never mind there where and are lots of legitimate reasons to have something like, and they are not in anyway illegal to own or buy). They had this high pressure team and some lawyers go after everyone and anyone and tried to force them to settle even if they had no case by threatening the high court costs. It was so MPAA/RIAA  and totally abusive and wasteful of our legal system that I just decided to give my business to somebody else. You think you have pirate in your sights, great, you build a real case and take them down hard, this trying to shake down anyone you can get a line on no matter how tenuous, and force a settlement for cash is just total BS.

 

Anyway, now I have two Comcast 6412 boxes, and MCE box with a 360 exstender. The Comcast boxes work, sort of, most of the time, maybe. They are running MS foundation. They pretty much suck and make me long for my Replay or Tivo. The software is buggy, and the hardware seems pretty prone to failure. The things lack at a software level even the most mundane set of feature richness I would expect from a modern device at. There are lots of hardware elements on the box that are not turned on so it’s harder to say what the full feature set could be.

I have one box that I can no longer resort the priority list at all, the db is hosed or something Comcast’s solution? Come get a new box and never mind all the wifes shows that will be lost. Yeah, like I need that kind of pain in my life. The other box I just had to replace because one tuner just decided to no longer work with HD signal. The boxes are fast for most tasks but get jittery performance lag spikes. They have small drives that you can’t really expand, they have no stand by or power off (they do it just doesn’t really work). The fans run constantly, they dump all the guide data and it take hours, some time days, to rebuild it if the power cycles or your unplug them… there are just so many little things wrong I could go on all day. But they are cheap to own and cost me nothing if they fail, and I don’t have to pay somebody else more money for guide data, aka Tivo stand alone.

 

But all that is yesterday, I want to talk about tomorrow.

Vista…. vista MCE is a little more sexy then MCE2005 over all. They stole some good features from the popular modules and added them in. It works with the 360 as a HD extender and it’s just like having a full computer hooked up (fan noise and everything ;) ). You can stream HD from 2005 as well but it’s not as smooth, at least not on my test system, which might be a titch under powered.

Vista will support Cable card labs. This means you can buy a pre certed box and stick it in your garage with a couple cable cards and however many HD OTA tuners you want, then hook up a couple 360’s around the house (I have two HD TV’s so this is important to me) as extenders and have instant access to all your HD and SD TV. All your music, all your pictures. All your ripped video (with a couple caveats at the moment). You can stick a HD DVD player on there. The 360 will upscale any signal over vga up to 1080P including dvd’s. I guess it can do it over component too though mine only seems to handle 1080i.

Need more storage, no probable add a USB drive, add a NAS or SAN whatever, tell vista where to get it and how much it can use (yeah there is some evil ass DRM shit there and that is why long term I think they will try to screw us all with the big IP owners laughing all the way to the bank). The jury is still out on if you can by pre certed components and build your own box that will work with cable cards. I’m guessing not since there is too much money on the table. Also smaller companies might have to go to cable labs to get certs as well, that is really expensive proposition and so it will limit players in the market, all bad things for us lowly consumers, but I think there will be a pretty good flood of boxes nonetheless.

MS also has announced they have a deal with Direct TV. Nobody knows for sure what this will entail but I foresee a very similar situation to cable cards, accept you might have to buy some retarded main PC from direct TV to get the ball rolling (just me speculating). Not sure where dish is with this, wasting time and money getting punched around by Tivo I guess. To bad. IPTV, who knows… who cares it’s not on the scene yet.

 

I think some flavor of this will become the standard for most geeky folks who give the issue any thought and want cable/sat and not just OTA. If you can get by on just OTA then there are a lot of good free choices.

 

The Tivo series 3 is like 1k once you add on a service contract, maybe more since Tivo just raised their prices pretty sharply and are really sticking to anyone it can. To me the whole thing smells like a valuation proposition, like somebody said “well we would love to buy you if you just had higher income streams…” but who knows. What I do know is the S3 is seriously crippled and that gives me nasty DTV HD Tivo flash backs. It doesn’t have any of the richer features like streaming or the Tivo home networking support, or tivo to go. They stripped all that stuff out to get cable lab certification, and then slapped a huge price tag on it and waited to see how many fan boys would line up. It might be a way to go right now but compared to MCE it’s feature limited and fails to be any kind of true media hub. I predict Vista will eat their lunch. Oh yeah no monthly fee’s with MCE. Considering those monthly fee’s can be up to $20 a month now I would say that is a big deal. I have nothing but respect for the Tivo feature set and what they have done to try and move the DVR market forward back in the beginning, but they are striving to price themselves out of their own market place.

 

Dish has a awesome line up of HD but Tivo is doing their best to smash then through patent infringement. There DVR hardware is pretty meh IMO, the UI is ok but the whole thing in my tests was a bit glitchy just like direct tv’s new non tivo mpeg4 boxe or MS foundation on the Comcast side. Drive size is puny and it can’t be expanded. Dish wants like 300 bucks for their DVR… I just can’t personally see it anymore, buying proprietary hardware, it makes no sense today, there simple is not a big enough gain and each tech shift can cause you to loose that valuation if you churn, why be locked in. It’s still tempting for all that HD goodness but with so little space how much would really get to enjoy is the question I had to ask myself.

 

Everybody else is still scrambling around to get cable card lab certification and for the most part it isn’t going to happen. This is an evil awful innovation stomping private business to certify devices and they don’t want devices in the market that are not tied to their masters, the cable companies. The arrangement is a unbelievable atrocity and as consumers we should all demand that the system be dismantled. Yeah, well I can dream. Frankly compliance should only be determined by a totally neutral party (government maybe) their responsible should be to allow for innovation in the space across all three incumbents and force interoperability between devices so consumers are not screwed every time they want to change a provider. Ah well, I already know I’m a heretic.

The satellite companies could be a real wild card and do something innovative but so far they have shown no ability or intestinal fortitude to do so, just like everyone else in this industry they want to control every inch of everything and screw the consumers as much as possible whenever possible.

 

My bet Tivo becomes a pure software provider and gets acquired by somebody. Good, they have a good OS but this monthly subscription shit makes no sense today, and makes less sense for tomorrow.

The IPTV stuff is all in limited beta/trial and all the fiber in the world doesn’t seem to be letting the bells rollout HD over it any time soon, and when they do they seem almost predestined to do so through a bunch of crappie proprietary boxes.

Course they might have to end up supporting cable cards and if they do that would be great for all the consumers who can just get some new cards and slap them into vista or their S3. God forbid there should be some semblance of 3 way competition in the market based purly on channel line up, price and customer service.

 

So I’m planning a vista mce hub, and if I can get sat or IPTV to it too great, if I can only do cable and OTA, well that is ok and should fit the bill for now. It’s my hardware and I can do what I like with it and expand it as needed and have another PC in a pinch.

 

Wow ok, cookie to anyone who manages to read through that.

If you havn’t go vote: A few thoughts on the evoteing machines

Nov 07, 2006 in General, Tech, Game, MCE

Ok, We had the electronic voting machines in Sunnyvale, not sure what model, I’ll have to try and find out. The poll works complained a bit about one of them being up and down. While I was there some of the older folks had some issues but I imagine they were the same ones that couldn’t work a punch machine right either, at least in this case they could ask for help and go back and fix single mistakes. I don’t know how the data will be handled on the back in end or if the whole thing was as facade but it certainly appeared to work well. 

Get card after checking in Put in card, process starts. Card is locked in place. 

Touch screen vote, everything lined up and was easy to read. No errors vs the sample ballot I was working from. No defaults set or anything screwy. Next for each new screen (duh) 

Hit finish. Get on screen confirmation of all votes. 

Option, request a print out. The print out goes up the left side via a register type tape. You don’t get to keep it but it was totally accurate (I wonder if they are actually used in any meaningful away against final totals or if they just get trashed as plausible since they are optional). 

Confirm cast of vote or go back for a do over. Cast vote, card pops out and you turn that in to the ballot box. 

I give the whole front end process a B+, the back end might be a little more worrisome. 

I dug around just a little bit, there is ZERO transparency on how the data in handled, how the card are handled. Etc. I give that a F, there should always be total process transparency on a public election. The poll works all had totally scared blank expressions if anyone asked questions about the machines or process… little sad but I guess understandable.

Oh they did have my name totally wrong, right address though. The inexcusable bit about that is that I sent them I typed form, so it’s not like the had to struggle with my printing.

While the tech didn’t exactly wow me, the version we had seemed solid enough on the front end. It was easier to make corrections then having to do a new paper one.

GPS ramble

Jul 21, 2006 in General, Tech, Game, MCE

Another blogger game the Garmin a bit of a thumbs down review, which was understandable. It got me thinking a bit and thought I would ramble about GPS life in general. I have never thought much of the Garmin’s. Fugly and limited IMO. 

I have been using Copilot for a couple years and found it be pretty good (on a old IPAQ). The biggest problem is when the IPAQ piece of shit battery invariable drains all the way you have to get the software to phone home for reactivation or call in manually. It’s a big pain in the ass and the shorter your time and more lost you are the more sure you can be this will happen. I wish copilot would rethink that one. The Ipaq the Achilles heal though. Getting data to the card is pretty easy, just select a bloc and download. With a 1 gig card I can stick all of CA and a good chunk of Mexico and Nevada on there. This can make parsing for locations a bit slow though.  We also have a nice big screen GPS in our Toyota highlander hybrid, why it doesn’t support Bluetooth like the prius I don’t understand but other then that is has been very functional. Charise likes it a lot which in many ways is the ultimate acid test. If it had been up to her we probable not have gotten it, but she later recanted finding it very handy a couple of times. 

I would buy a Tom Tom 910 today but the dam thing won’t work with the Treo 650 blue tooth for reasons I do not understand and Tom Tom refused to expand upon. Given that they sell separate software just for the Treo 650 I find this to be pretty ridiculous. The Tom Tom screens are way to small for the cost IMO but I generally feel that way about most of the GPS’s on the market. These are limited use fixed/semi mobile devices yet I can get a phone or PDA and software with the same size or even bigger screens for less money generally. Seem a bit out of whack. That being said of the current models I have spent some time with I like the Tom Tom feature set the best, I just won’t buy one until it works with my phone :p. The Pioneer z1 sounds amazing it has almost all the features I could want including the ability to learn from how you go and route along preferred ways, but it’s upwards of 2k, which is just nutty, so no go. Good size screen. blue tooth lots of extras, and some other cool features that I wish where in all devices. 

I think about slapping a card in a tablet PC and duck taping it to the dash then I can have a big screen and everything else but I would surly die fiddling with it. Still I might try it with the streets and trips, the GPS support is supposed to be pretty good.  At the end of the day I have played with and owned a good number of different GPS’s over the years. On long trips or driving around new areas or just for finding things they can’t be beat if you are in a pinch. I love them but have a real love hate relationship with what you get for the money these days and when they don’t work but should it can be sheer hell. I like to think it’s getting better though and pretty soon we can have GPS in everything and tied into muni wifi or whatever for traffic and other types of updates without annoying service fee’s and tying up the cel line. Ah well, a boy can dream :) 

My biggest irritation is there is no way to submit corrections to the base data. There are only a couple of major data providers and they all seem to share the same mistakes (I’m sure this is from taking from the same county sources). There is never any way to get it fixed. My house is a block off. My families house is two off and around a corner my office doesn’t seem to exist at all and goes into the rang of address hell (the greatest weak area where the wife usually rights it off as a useless toy). Same thing google maps, streets and trips etc. Everyone just seems sure their data is fine instead of pox ridden and won’t let the great user communities fix it, and this has been true for years and years. So in short GPS companies are not very web 2.0 yet. 

Get what you pay for, free yahoo dvr tech

Apr 26, 2006 in Tech, Game, MCE

Yahoo released there free meedio player yesterday. In the eternal search for a better convergence mouse trap I gave it a whirl. Sadly it didn’t stack up very well to MCE or MythTV, though I think the music player was better then Myth. Not like that is hard to manage though.

No randomization options for photos (Uh, hello anyone awake there).

No transition effects

Very limited tuner support. Most tuners like dvico work fine through the generic window drivers with 3rd party apps, but for some reason the yahoo offering only has proprietary support for a couple tuners.

No sort albums

Under settings, there is no settings, just a links to various documents like the EUL, weird.

Worked fine with my stream zap remote but the menu structure lacks short cuts, I had to walk all the way back out of the file structure each time to go somewhere new… I might have missed somthing here but it seemed pretty kludgy to me.

It did work though, played music, pictures and divx files fine without effort. Still nicest thing I can say about it is that it’s free.

-Griffon

In lighter news, 360 time

Feb 04, 2006 in Tech, Game, MCE, griffon

I picked up a 360 finaly, played some DOA4, Gun and a bit of Halo2. Good stuff, DOA4 in particular impressed me, though I still prefer the Soul caliber franchise (I like the weapons). Gun seemed fun to but I just barely got started with it (just past the boat crash). Going to check out some the demo’s are arcade live stuff tonight. I hear some good things about the fight night demo.

Probable try out the MCE stuff later. Vista is sadly broken with the Fusion HDTV USB device so I have to do a roll back or wait on some working beta drivers. But without Divx support it’s all sort of pointless anyway (*shakes fist at MS*). Still should be some intresting geek moments 8-).

Fired SBC and DIrect TV

Dec 03, 2005 in Tech, Game, MCE, griffon

I fired SBC yesterday, I simple was not getting nearly enough throughput and they seemed to keep raising the  prices every month by a few bucks.

So now we have Comcast again. They are claiming 6mb dl and 768k ul, will see but right now I’m sustaining 800-900kb on 256meg file from file planet. This is a lot better then I was getting from SBC (lucky to see 240kb).

None of it is enough though. I can’t believe I live in sunnyvale CA and nobody can drag fiber to my door step for next gen speeds. It’s simple a sad commentary on the American tech industry and the government (FCC in particular) that we allow this duopoly to continually hold true by directional high speed connectivity to all of our homes.

I also fired DIrect TV. I have been down on their politics and business philosophy for years but the service was ok. They wanted to charge me $300 for second HD Tivo. Comcast offered me 2 of (their admittedly less capable) Motorola boxes and a package that is about the same as the direct tv one with HD for a couple bucks less a month. I figured what the heck it’s worth trying out. Maybe when DTV gets their new MPEG4 HD DVR boxes deployed (they have none until some time next year) I will talk to them again, but the upfront costs they try and stick you with are pretty nutty.

Really though I hate all this. I want to be able to bring all this stuff into one big ass computer in the garage and have it send the HD and what not to all my other silent boxes through out the house. As well as serve all my other content like divx and mp3 etc.
None of the fatass incumbents are offering anything like this. Maybe we will get some of this with Vista MCE and cable cards late next year but that does nothing for me in the interim.

I’m actually going to try and get my MCE (might setup myth again, don’t know) box working with a HD OTA card. If I can get that working right and get good single from all the main networks, I might just fire comcast too. The Motorola boxes fail to impress, and I was pretty tired of Tivo’s awful UI and calculation performance (as well direct TV blocking all tivo enhancements to their customers).
All these things are symptoms of powerful monopoly’s colluding with IP owners to give us as little as possible while keeping as much control as possible for themselves over our content on our property. Sad.

Anyway, some good some bad and not yearly enough for all the trouble but Charise won’t let me cut all the cords so I have to eek what amusement out of the process that I can.

Oh yeah I canceled Akimbo before the trial expired. Nice ideas, but no content and the piece meal pay system is a joke IMO.

No XBox 360 for me :(

Nov 23, 2005 in Tech, Game, MCE, griffon

Looks like I struck out.

I have got to say that I think I agree with the tinfoil hat crowd about MS deliberately engineering the appearance of a shortage. I had retail drones telling me they are not expecting to get more in until January (after only having a handful for resale). If what MS is saying is true, and that this is because a world wide release then that was a mistake and they never should have tried it. I hit a dozen places none of which had any or had gotten cleaned out this morning by fan boys willing to wait out all night. Pretty nuts for a console that is getting so so reviews and has a pretty weak line up if you are not a hardcore race or sports fan franchise fan.
Really though I think they are trying to create the cabbage patch kid phenomenon of yesteryear. They wan the news to sound the shortage alarms and show pictures of everyone waiting in line everywhere. Some times grabbing market share is about grabbing mind share. Personally I think it’s going to back fire, people will just get pissed off and blow it off entirely and wait until the PS3 comes to do a real side by side and then buy the better system. Also angry disenfranchised people taking frustration out on retail folks is going to spawn some might bad karma for anyone who had a hand in architecting this slowly rolling ball

Will the stores get more tomorrow, more Friday? If so the retail folks don’t seem to know. Not impossible that they are clueless but that seems like yet more signs of a potential disaster. People where turned away in droves at one Circuit city this morning… how does this help MS? Does it somehow really increase demand and thus drive that non-existent critical mass?

The Retailers can’t drive up the price but E-bay and Craig’s list are going nuts. I counted about 70 entries for 360’s on Craig’s list ranging from about $500 for a core system to a 3k. Most seemed to be around 1k to 1.5k. Are you people nuts? Anyone who plays that game deserves to get fleeced IMO. How does this help MS, are those people really likely to feel kindly toward MS and give them a lot of business once the buyers remorse kicks in?

Anyway. Bummer but perhaps for the best for now, by january the next gen MCE extenders will be trickling onto the market and that was mainly the functionality I was looking for from the 360 since none the current games really float my boat.

Xbox360

Nov 14, 2005 in Tech, Game, MCE

Just got my first look at a best buy demo setup today. Had Charise and Kaily in tow so I didn’t get to play. I think they had Call of Duty 2 on it. I have to say the graphics looked very nice. The full screen AA is nothing to sniff at. I’m feeling the itch to get one if for nothing else to show of my HD TV some more.

Panasonic 4

Nov 10, 2005 in Tech, Game, MCE, griffon

Well the bulb showed up on Tuesday, put it in, nothing… Shit. Took it out reseated it. Click, everything is hunky dory again and dam I must say the picture looks spectacular when it it’s working right. If anything I would say it’s even brighter then before, but maybe my eyes just got used to a partially functioning bulb or something.

Still no call from the service person.
Still no check.

It’s only been a couple days though, I’ll wait until the end of the week to give them a call back.

Edit: Got a call from teh service person on Friday, they will come out next whensday and replace the Ballace. They think that it might be causing the problem. So that will be Two ballaces and two three bulbs I have now had in this thing.

Panasonic 3

Nov 08, 2005 in Tech, Game, MCE, griffon

Well they called again this morning. Apparently the order fell part way out of system and they lost the credit card information to secure it. They ran it again and said the bulb should still ship today and arrive tomorrow. Will see, maybe the 3rd time is the charm. Seems their system could use some work.

Panasonic pt2

Nov 06, 2005 in Tech, Game, MCE, griffon

Well, I’m still pretty mad but slightly mollified.

I found a special 800 number for the consumer affairs department. Apparently they do answer the phone on the weekends. Took about an hour on hold but I expected that.
I was ready to entertain myself with a slow and painful roasting of the person on the phone. I figured I would get a rock or some minimal have to talk to a supervisor type noises for Monday.
It’s hard (at least for me) to be a big mean jerk when the person on the phone with you is totally professional and starts by immediately apologizing and telling you how they will fix the problem. At the end of the day I am all about solutions.
I spoke with Doreesha, it took her a long time to pull up the original case notes (system problems) but she was totally direct about acknowledging the problems as being unacceptable and out of scope.

I faxed her my recite for the replacement bulb and faxed a copy with the case number over to a special 800 fax number for bulb exchange. Where it’s the old we ship you out, then you ship us the old one while we hold a credit card number hostages routine. Fine, everybody has done with mobile phones now.

What Panasonic promised to do:

Process my refund for the first bulb replacement. They said it should not take more then a couple days and they will send a check.

Overnight me a new bulb, this of course won’t go out until Monday, but I certainly understand that. I was impressed I got anyone today actually.

Have a service person contact me to arrange inspecting the set at my home to see if their is some sort of other mechanical failure or defect that is causing these ridiculously short lived bulbs. If any problems are found then get them fixed. All on their dime.

This is all good, and I didn’t feel like I had to push or prod for anything. Also good and different then the last couple times I had to deal with Panasonic.

We will see if they actually deliver all these things, and in a timely manner, and without more bumps.

I’m still feeling very down on projection technology and Panasonic quality control…I don’t think I would recommend rear projection to anyone now given my experience despite the cost to picture size being very favorable. I’m a bit more upbeat out the Panasonic support model though. Previous experiences where not so good, it was like pulling teeth and then only to get a little response.

One of the things that stuck me was that Doreesha was in sync and aware of the warranty changes, although she said the bulb had one year not 18 months (hmmm interesting). Still that is a lot better then 90 days, which is pretty much a joke IMO.
The warranty changes and a few other small cues I picked up makes me think their is going to be a class action suit over bulb life on projection sets at some point, whether against Panasonic or somebody else I have no clue… I can totally see why though.
My position is simple. If the bulb is rated for 10k hours then it should be covered under warranty for that life time or the equivalent amount of average or even high average usage time in years (which is something like 7 years). As a customer having gone through this rigmarole twice now I don’t think I would ever consider accepting something less then that now.
If it’s as Panasonic claims and they see very few issues outside of the one year mark for most owners then they should have no problem stepping up to the plate and supporting the full life expectancy, any thing else is just hot air.

There was one little glitch, after I got off the phone with them they called back about 10 minutes later to say they had a systems crash and Doreesha needed to get my information again to resubmit the order. Hmmm well OK, hopefully it went through the second time I guess I will find out on Tuesday if I have a bulb.

I give Doreesha high marks though, I was all set to be mean and just couldn’t be, given the feedback I was getting from her. That takes some talent when handling a very upset customer who wants a solution and a pint of blood.

I didn’t even get to start yelling. Ah well I’ll save it for the next customer service fiasco.

PT-50LC13, POS bulb blew, again

Nov 05, 2005 in Tech, Game, MCE, griffon

That is IT. I am going to war on Panasonic.
I bought my Pany LC13 on 04-30-2004. Within 6 months the ballast went out. Naturally my in-laws where visiting at the time, just make my life even more miserable. This rendered the TV out of commission for a month, and it would have been a ‘lot’ longer if I had not called and made a big fuss with Panasonic. The service department was claiming 3 months to get the replacement part. Magnolia would not step up to the plate and give us a loaner even though this turned out to be relatively well know issue and common failure (yet Panasonic kept shipping?).
OK no more business for Magnolia, apparently they would have done something if I had shelled out an extra five hundred bucks for an extended warranty, what a joke, it was like a $3k TV full retail. This was all a total pain in the ass but I wrote it off as water under the bridge.
05-23-2005. The bulb blows. Just poof, gone. No reason. It had less then 2,400 hours on it. This clearly is a serious failing on the design of all rear projection sets be they DLP, LCOS or whatever. A single major point of failure like this is totally unacceptable in design when it is subject to totally random regular failure. The Bulb is supposed be rated to 10,000 hours, not great but a manageable life. Sure some things might cause that to be a bit lower but anything less then 80% is nuts.
Notice the date, this was almost exactly 13 months after purchase and just outside of the Panasonic warranty window. They warrant the replacement bulbs for 90 days. 90 days on a critical system element that apparently is heavily prone to spontaneous and seemingly regular failure with only a small fraction of it’s rated life spent. A part that is expensive and can be time consuming to get. This is absolutely unconscionable. This also demonstrates that Panasonic knows the bulbs won’t come close to living their rated life.
Magnolia service (*sigh*, the only one’s who had the part or I never would have given them more money), charged me $325.16 for a new bulb, on my just over one year old set.
I was pretty mad but stuff does some times happen. I did some research and apparently this has been sever enough of an issue that some Pany Consumer Affairs anger (Michael Marino Jr.) had made an open statement about what they will do for poor folks like me who apparently are just unlucky (because this is not some huge profit maximizing scheme designed to defraud customers out of money… hmmm 90 day warranty, $325.16 part, hmmm). He stated they will warrant the sets for 18 months and that all new bulbs will have a 18 month warranty. Mine said 90 days on the package and that is what Magnolia stated too. He also said in his open letter that Panasonic would reimburse anyone who had premature failure.
Anyway, so I called and tried to get reimbursed for the bulb. Panasonic was amendable enough on the phone and asked me to fax over my recites and what not. I did so. Nothing, not a word, not a hey we can’t read the fax. Not a we looked this over and just going to say no. Nothing, zip, zero zilch. I have a case number though, so I guess on Monday I will start there. Like I have time to chase people *sigh*
Why make this fuss, because tonight 11-05-2005, less then 6 months after I threw good money after bad, because I was just ‘unlucky’, with their bulb, the dam POS blew out, again.
Now I’m going to have to endure god only knows how many days of Kaily crying because she can’t watch Sesame street.

Anger does not begin to describe my state of mind.

Do not buy Panasonic rear projection TV’s. They are rigged to fail regularly and cost you hundreds of dollars out of pocket.
Don’t give companies money that act like this, vote with your dollar or they will not learn. That is what I will be doing from now on. Panasonic is dead to me regardless of how they handle this situation, which given past experience I suspect will be poorly. Another $325.16 out of my pocket? This set is not even two years old and I’m going to be into it for over $650 in repairs? I’m coming for you Panasonic and I’m bringing hell and possible (is that implicitly?) lawyers with me.
These bulbs should be warrantied for their full rated life, nothing less should be considered remotely acceptable on such an expensive TV set. The fact that they claimed to have changed their warranty shows this type of failure is clearly either a design flaw or revenue stream mechanism. This should be addressed through offering customers a full refunds or replacement/upgrades to new sets.

I’ll update on Monday I guess when I have had a chance to grind the bones of the customer service person, naturally they are not open for business on weekends.

BlogBridge

Nov 01, 2005 in Tech, Game, MCE

I just discovered BlogsBridge. Techcrunch had a short write up. This is perhaps one of the best free RSS clients I have played with.

What’s cool?
It’s Java so nice cross platform compatibility.
If you setup a free account your clients will stay synced. Best feature IMO.
There is a bunch of social web 2.0 type stuff but that doesn’t really grab my attention much.

So it’s like using a web client but instead it’s a fast smooth local client. This means you can read your stuff offline too. Not to shabby.

They have some weird things to sort out with fonts though. It is anything but intuitive on how to set override or default fonts and font sizes. Also not sure why anti alias on fonts shows up some times but not others in the prefs on different but similar systems… Fonts also do not look as good as they should (contrasted to IE or Fire Fox). No tabs either. All that aside it’s pretty neat.
Not sure how it’s put together, off hand I would say they need to use the mozila engine or get a newer version of it. That would probable help a ton.

I have been using a combo of RSSBandit that has some weird resource hogging going on, but is a slick client aside from that. As well as newsgator, which is cool but I can’t get syncing for offline viewing without giving them monthly money, not going to happen. I would shell out for a client but never monthly fee’s, I’m so done with the never ending service push.
The number of feeds I reed makes this setup a pain, so maybe blogbridge will help with that. No MCE plug-in client though (something newsgator has), and since they are java I doubt there will be.

Anyone know another solution for universal synced feeds plus ability to read things offline?

Some more Akimbo thoughts, long ramble and response

Nov 01, 2005 in Tech, Game, MCE, griffon

Steve from Akimbo was nice enough to stop by again and made a few comments.

In retrospect I have such a weird mix of personal/family news and general tech comments that maybe I should split the blog or something….

Anyway, Steve Mentions that they don’t think the MCE Akimbo interface is ugly. Well ok, ugly is of course relative.
So more specifically my issues are, it’s blurry. The fonts are blurry the edges on pictures and boxes are soft and not well defined. The colors are more washed out (more then MCE). Everything has a weird low contrast, making for zero pop. The fonts being soft is particularly is bad. This makes it pretty hard to read from the couch when contrasted to the standard MCE interface. So, maybe ugly is the wrong term, how about less usable then it should be :)?

This is on a 50″ Pany rear projection LCD LC13. This set runs at a native 720P and that is what I have windows outputting. MCE looks very good. HD Tivo shows look incredible. Games look good both at 720p and 800×600.

I was explaining to Charise how the Akimbo system works. Charise and her friends (other moms) have talked at length how they would be willing to pay to get a good quality commercial free kids network (not smoltsy GI Joe, transfer toy selling shows, but Sesame street and what not). I suspect this could be a big thing if done right, you should her the moms go off about this type of thing.

I’m going to have Charise poke at the system. When I described the monthly fee she was emendable. Then added how “a LOT” of the other shows have additional fee’s her reaction was a swift “That is not right”. I love using her as a sanity check, some times I can go a bit around the bend, then wonder if it it’s just me thinking funny things.
So there you go, from a non techi mom a first reaction to the price schema.
Then she asked something I hadn’t really though about. “Could I pay 12 or so dollars and have no fee’s?”. No, but maybe that is something akimbo should think about, I imagine it would be more like $15 though. I bet they could grow a lot more market share if folks didn’t feel nickel and dimed.

Being nickel and dimed irritates people. Paying for access to pay… is not a customer friendly model. The Akimbo folks like to point at the volume of other free stuff they offer but it’s hard to find and well… mostly seems to be crap (certainly with some acceptations). Volume is irrelevant, relevant free content is what matters. Really though if you are paying an access fee to get it, then it’s NOT free in the first place so I sort of object to the way that term is being used, but oh well.

On the HD side, it’s great they are going to be offering something. My question is will it be inside the window of their preview? I doubt I will pay to get a look at what I imagine will be a bunch more pay to play content.
Being wrong about that last part would be a good thing.

HD things I would like to see?
Kids shows, even if just unconverted
Anima
Adult swim (if it ever managed to show up on MCE)
Mmm everything else? I hate standard def :p. Really what I’m looking for here though is an excuse to watch the Akimbo content rather then my sat feed. Give me stuff that is relevant in HD. Stuff that my cable/sat company is still sending in SD and you have a big win.

The subscription feature as available needs some work, I’ll just leave it that. It also seems to mainly be available for pay content (I don’t think I noticed it on any free channels but I didn’t kill myself looking). Tivo like power words maybe? Don’t know but it doesn’t impress.

I use rollup2 so I don’t think my experience has been impacted by not being up to date, something Steve also mentioned was generally needed… Can you even get Akimbo without it?

I realize a lot of this read negative. So, some good things
It is nice and efficient to go hit the web site to setup shows. In fact it’s way better to do this then trying to use the akimbo MCE interface IMO.
Down loads seem pretty snappy, bandwidth is not overly choked (then why the time outs on page access through MCE? Need cluster?)

Fix it:
How about this give pay content a different color box or font so it can be seen at the top level instead of forcing people to drill down and then be annoyed about something that sounded interesting but no way would you shell out for it? A small graphically icon at the top level for mixed channels in the same color font as pay stuff would add identification for mixed bags? It all seems like a no braining. Honestly I can’t help but feel the obscuring of payed vs. not um… already subscription payed (Free) content is being made deliberately blurry, that bugs me.

5 Things Akimbo needs to change right away

Oct 28, 2005 in Tech, Game, MCE, griffon

1. Add a filter to hide all pay content in all modes and all channels that only have pay content. Lets see what is really being offered.
2. Fix the navigation bugs. Right now there is not a way from the UI to even submit bugs.
3. Make the UI hi res and fit better into the MCE experience. It’s fuzzy and ugly and slow. Why can’t I just get my akimbo content with a filter to recorded shows in MCE?
4. Season pass? Maybe I’m missing how to do this… My little girl seemed to like High 5 (made my teeth hurt, but not as much as Elmo). So how do I say go get some more of that and Q it up? Do I really have to dig around a and say DL each of these? Maybe I’m just a newb and missing it though.
5. Remove the show expiration dates. If you are going to ask folks to give you rent every month, you really can’t be taking away the things they download, that is just silly. I get that this is probable an IP issue, but jeez, maybe you can make the owners see that this make their content LESS valuable and your service along with it.

I won’t start the HD comments. Akimbo has said they want and plan do it. Good. I’ll judge it if and when they do…assuming my preview period has not expired :). I’ll be curious to see what compression they use. I’m guessing mpeg 4 type files but that would not win much MS love so maybe not. The current resolution on stuff looks pretty bad on my 50″ Pany. Worse then the standard def coming across my HDTivo… but not so bad as to not be watchable. HD would add a lot of value, it might even be enough to get me to occasionally (very occasionally) open my wallet for some of the never ending sea of pay content. Though then I’m going to very quickly have a problem with paying a monthly if that is what is expected to get anything decent. Akimbo simple can’t have it both ways, Apple and the other music and what providers all sea that and ofer one or the other.

Akimbo, Free preview trial

Oct 26, 2005 in Tech, Game, MCE, griffon

Well my off the cuff impression of Akimbo for MCE is not so good. This is not the killer MCE app I was looking for.

I think I approached with an open mind, I didn’t have any particular expectations after looking at the web site, but thought hey some anima and other stuff might be good and worth signing up for.

The premise. Akimbo wants to charge ten bucks a month to deliver their content over your bandwidth (it boggles my mind that anyone would get a dedicated cable like box for this service, but I digress, and that type of box has never been my preference).

My DSL line is a little anemic but hey I figured I could probable mange.

That is only the tip of the iceberg in fees though. Besides the monthly fee, almost every single show I looked at has a fee on top of it, seemly always around two bucks or so. Some as high as five. All the Anima had a price tag, all the marital arts stuff or movies….

Ooo I can watch the travel channel fro free :p, I don’t even watch that crap on Sat in HD I’m sure as hell not going to pay monthly for it a second time. Buy hey maybe that is just me.

Everything has an expiration date on it, free content (what there is of it that is not utter rubbish) is 7 days, paid seems to be 30. Now what the hell, this is going to a DVR, why would I pay for something that is just going to expire, it’s MY disk space and my bandwidth it was delivered over, this should pretty much makes it my property at least in regards to how long I want to keep it. I really don’t understand this approach it is very 1980 but guess that is where the content owners are still stuck.

I might put up with a few restrictions to get access to a incredible huge Netflix size library, sadly not going to happen any time soon, but certainly not for this paltry offering that you have to pay for repeatedly.

I couldn’t find cartoon network on the channel list, maybe it’s not for MCE or something lame like that, really one of the only things that sounded interesting. I’ll have to see if they have updated their lineup listing for MCE, the prerelease stuff was a pretty vague.

All and all there where a grand total of two channels that I’m interested in but won’t use (fee’s all the way down) and a couple others that might be interesting but are a mix of free and fee and frankly the whole things is annoying enough to put me off for good, but I’m going to see if a couple of the kids shows are any good for Kaily

Oh yeah, the UI embedded in MCE seems to be very flaky, I was getting frequent time out’s (load from their new release on MCE maybe the culprit) and other navigational errors pretty constantly. Things like the channel buttons suddenly moving you left instead of up, all would return to normal after hitting enter on something then going back, but it kept happening.
The UI looks like they might have dome some half baked port of their box UI and failed to really shake out the bugs.

I’ll probable post something more towards the end of the 30 day trial but off hand I doubt I will even point out how to use it to Charise, I can tell it would only confuse and irritate her, not a good state to have an already wounded wife in.

Akimbo, so promising, so not even close.

Edit:
The Akimbo rep guy was kind enough to stop by and made a few comments. Setting aside the marketing speak, I do love a company that listens and while I’m not impressed as of yet with this offering, that goes a long way with me. Those that listen (and actually hear) generally will be succeed, in the long run.

He correctly points out that this is a free Preview trial and it’s limited in its content and scope.

Fair enough, but lets all remember about first impressions. Seems to me they might want to rethink what they are offering. I don’t enjoy getting milked for fees (*shakes a fist at wells fargo, and just about everyone else*) and that is what I walked way feeling like it was all about.

So much for apple stirring up the HDTV/PVR market

Oct 13, 2005 in Tech, Game, MCE, griffon

frontrow

I was hopping for something big at Apples press show.
*yawn* 2$ for low res crappy tv vids? Pay more, get less, the apple way. It is to laugh.
Sorry, is there DVI out or something on that iMac thing, no. Looks like 20″ is your ONLY playback avenue. I guess the new mini’s might come with front row too though, maybe somthing will happen there. No tuner support? Sure the remote has less buttons, the product dose less, a lot less, duh.

I’m disappointed, I thought Apple would introduce a Strong competitor into the HDTV arena, but this is just a gimmick, and not a very compelling one, to drive pod sales. This is not going to create even the slightest bubble of competition and innovation in the PVR market place. It’s definitely not going to cause MS or Tivo or DirectTV or anyone else currently in the convergence market to one degree or another to loose sleep. Bummer we need some more competion and more big players to wake up the providers.